Front Desk Agent
Casetta-Marina Riviera Hotel Casetta-Marina Riviera Hotel Big Bear Lake, CA Big Bear Lake, CA Part-time Part-time From $18 an hour From $18 an hour 2 days ago 2 days ago 2 days ago The Marina Riveria Hotel is looking for a self started, enthusiastic, attention to detail, and experienced full-time Front Desk Agent.
Primary Objective:
Serve as the first point of contact and manage all aspects of guest accommodation.
Offer an efficient, friendly, and courteous service to all guests.
Maximize occupancy by maintaining room rates in accordance with the occupancy to achieve the highest possible revenue.
Inform all relevant departments of guests' special needs and requirements to achieve pleasant and excellent guest satisfaction.
Responsibilities:
? Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
? Welcome guests upon their arrival, confirm reservation, room type, rate and provide a smooth check in process.
? Provide information about our hotel, room location and amenities.
? Respond to clients' complaints in a timely and professional manner.
? Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
? Confirm group reservations and arrange personalized services for VIP customers and event attendees.
? Anticipate and address guests' service needs.
? Upsell additional facilities and services, when appropriate.
? Maintain confidentiality of proprietary information.
? Ensure uniform and personal appearance are clean and professional.
? Always maintain the reception desk and the general reception area in a neat and tidy manner.
? Assists guests in the selection and preparation of specialty coffee beverages and the purchase of beverages, and prepared food, like cookies, pastries and muffins.
? Comply with health and safety regulations.
? Taking inventory and replenishing items in display areas.
? Complete a thorough handover of all arrivals/departures/special requests, etc.
before ending shift.
? Receive and manage all telephone and verbal enquiries and ensure that all messages are taken and distributed in a timely manner.
? Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working environment.
? Adheres to company policies and procedures.
? Attends work as scheduled.
? Follows dress and grooming standards.
? Minimizes safety hazards by following all safety rules and procedures.
? Available to work a flexible schedule including evenings, weekends, and holidays.
Skills and Abilities:
? Excellent communicator ? Active listening ? Multitasking ? Ability to stay calm under pressure ? Organized and detail-oriented Physical Requirements Pushing/Pulling:
Average weight a minimum of 20lbs occasionally Lifting/Carrying:
Average weight a minimum of 20lbs occasionally Standing/Walking:
Constantly Kneeling/Crawling:
Occasionally Reaching:
Constantly Job Type:
Part-time Pay:
From $18.
00 per hour Schedule:
Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Primary Objective:
Serve as the first point of contact and manage all aspects of guest accommodation.
Offer an efficient, friendly, and courteous service to all guests.
Maximize occupancy by maintaining room rates in accordance with the occupancy to achieve the highest possible revenue.
Inform all relevant departments of guests' special needs and requirements to achieve pleasant and excellent guest satisfaction.
Responsibilities:
? Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
? Welcome guests upon their arrival, confirm reservation, room type, rate and provide a smooth check in process.
? Provide information about our hotel, room location and amenities.
? Respond to clients' complaints in a timely and professional manner.
? Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
? Confirm group reservations and arrange personalized services for VIP customers and event attendees.
? Anticipate and address guests' service needs.
? Upsell additional facilities and services, when appropriate.
? Maintain confidentiality of proprietary information.
? Ensure uniform and personal appearance are clean and professional.
? Always maintain the reception desk and the general reception area in a neat and tidy manner.
? Assists guests in the selection and preparation of specialty coffee beverages and the purchase of beverages, and prepared food, like cookies, pastries and muffins.
? Comply with health and safety regulations.
? Taking inventory and replenishing items in display areas.
? Complete a thorough handover of all arrivals/departures/special requests, etc.
before ending shift.
? Receive and manage all telephone and verbal enquiries and ensure that all messages are taken and distributed in a timely manner.
? Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working environment.
? Adheres to company policies and procedures.
? Attends work as scheduled.
? Follows dress and grooming standards.
? Minimizes safety hazards by following all safety rules and procedures.
? Available to work a flexible schedule including evenings, weekends, and holidays.
Skills and Abilities:
? Excellent communicator ? Active listening ? Multitasking ? Ability to stay calm under pressure ? Organized and detail-oriented Physical Requirements Pushing/Pulling:
Average weight a minimum of 20lbs occasionally Lifting/Carrying:
Average weight a minimum of 20lbs occasionally Standing/Walking:
Constantly Kneeling/Crawling:
Occasionally Reaching:
Constantly Job Type:
Part-time Pay:
From $18.
00 per hour Schedule:
Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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